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General
Questions
Why should I buy from KEMPLAR-ICUBE?
Quality and Reliability
We select out products from the very best. We first test them ourselves
and make sure they are functional, advantageous and practical gizmos.
Personalized Service and Support
We offer a one-on-one customer service to assist you finding the "right"
product. We also provide the after sale support so you could sit back,
relax and enjoy your new gadgets.
Exclusivity
Most of the products that we carry are hard-to-get items and only
available in limited quantity.
Purchasing
with ICUBE
How can I purchase the product?
We provide a "shopping cart" style online ordering system
at our site. Simply add the products you want to buy into the
shopping cart and submit your order to us.
Can you ship to (country)?
We ship to most countries except: Egypt, Nigeria, Lithuania, Luxemburg,
Ukraine, Yugoslavia, Romania, Bulgaria, and Turkey.
How long is the waiting time
to get my products?
When you add the product in your shopping cart, there is product availability
information that indicates the processing time. The total waiting
time to get the product delivered to you will be the processing time
plus the shipping time. The shipping time usually take somewhere
between 2 to 7 days*. (* varies depend on the shipping origination
and the custom clearance time)
How about the pre-order and
the back-ordered products?
When a product is mark as a pre-order, we will contact you separately
for those products. Usually we need some kind of deposit to
"reserve" your pre-order products. As for products
that are marked as "back-ordered", our system will automatically
store your contact info into our "notification list".
When the product becomes available again, we will notify you.
Warranties,
Exchanges and Returns
What kind of warranty and
support do I get?
All our products carries the original manufacturer warranty.
However, not all local service centers honor that warranty.
Most of the time, we have to ship the products back to the origin
countries to get the repair. For all our sub-notebooks, we provide
one year free shipment to and from our Japan service center on the
top of the original warranty you get. We will try to assist
you with the problems first through phone or email support before
deciding whether you need to send your products to the service center.
Please refer to our terms
and conditions for complete information regarding the warranty
and support.
What is your exchange and
return policy?
All sales are final. No returns are accepted. However, within 5 days
after you receive your products, you may exchange the
products. There will be 20% restocking fee for product exchanges. You have to
pay for all the shipping cost and the products have to be returned
to us in the new condition by using 2nd Day service of any major carriers
(FedEx,UPS,DHL and airborne). Please refer to our terms
and conditions for complete information regarding our return and
exchange policy. RMA number is require for all returns and exchanges.
Please contact us to obtain one.
Miscellaneous
What if I have more questions?
Please don't hesitate to contact us anytime
if you have further questions. You can reach us by email or
by phone.
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Shopping Cart
